Little Sky Stone jewelry is made to wear. The last place we want our jewelry is in a box somewhere, not serving a purpose, so if you're not happy with your purchase please let us know!
What's your return and exchange policy?
Return window - up to 14 days post-delivery
We offer one FREE pre-paid shipping label on unworn, non-custom pieces on US orders within 14 days of delivery ! Before getting started, please check below to see if your item is eligible for a return!
Holiday Exchanges & Returns
For any orders placed between November 18th through December 19th 2023, we will accept exchanges and returns within 45 days of the original delivery date.
All returns must be:
Have no signs of wear or damage
In its original condition with tags still attached (if any)
In all original packaging (box and pouch included)
If it's a full return of the order, any Free/ Gifted Product must also be returned as well.
Last Chance products are final sale and cannot be returned.
Mystery Gifts or Items cannot be returned.
Pre-kitted bundles must be returned in full. Please note if you purchased a bundle, you must return all the products in the bundle to receive a refund.
Customized or Engraved jewelry
Engraved and customized jewelry is final sale and cannot be returned.
Items purchased through a third-party vendor (outside of littleskystone.com) must be returned through the company that it was purchased from.
Timeframe - up to 14 days
Steps to exchange/ return:
- Please email us at email@example.com with your order number, we will send you a pre-paid return shipping label.
- Securely pack item(s) in a small box or padded mailer. If available, please use original packaging.
- Attach your return label to the package and drop it off within 14 days to your nearest USPS location.
Note: Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. Little Sky Stone will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, Little Sky Stone has the right to deny a return and have the item re-shipped to customers.
Product Warranty?If your Little Sky Stone piece becomes defective or damaged within the first 1 year of purchase, we are able to fix your product with us for free. Please email customer service (firstname.lastname@example.org) with your inquiry and we will organize the exchange. No risk, all rewards.
When will I get the refund?Once we receive your return, please allow 2-3 business days for your return to be processed at our warehouse and then 5-10 business days for your bank to post the refund to your account.
Note: Only products are eligible for refund, any shipping cost or product insurance cost etc. are not eligible for a refund.
Order Processing Time: within 2 business days upon receiving the order.
Domestic Shipping will be sent with USPS First Class Mail with tracking. Please allow 4-6 business days. Expedited shipping takes 2-4 business days.
** Business Hours: Monday through Friday. For orders placed after 12 pm on Friday or during the weekend, the orders won't be packed until the following Monday.
Overseas shipping will be sent with UPS or DHL International based on calculated rate. Please allow 6-10 business days.
email@example.com or message us via Facebook messenger on our website